Responsible Gaming

A visit to any casino and entertainment complex is seen as time for relaxation, enjoyment and socialization. Visitors come to casinos knowing how much money they can afford to spend, and only spend the predetermined amount.

This is the case for the majority of visitors to casinos around the world. However, there is a small portion of people who lose sight of the entertainment value of gaming which could lead to varying levels of addiction to one or more forms of gambling.

Problem gambling is a serious issue and we therefore believe that it is our social responsibility to attempt to identify problem gamblers under a problem gambling program and provide them with the assistance and support to rehabilitate from the various levels of addiction.

To address the issues of problem gambling and to create problem gambling programs, we first need to understand what problem gambling is and which individuals can be classified as problem or addictive gamblers.

• Definition of Problem Gambling
  Problem gambling is any behavior that is damaging to the individual, the family, the community, the workplace or business.
• Definition of Underage Gambling
  Underage gambling is the act of gambling by a person under the legal age to gamble.

Definition of our Responsible Gaming Program
Our responsible gaming program includes any strategy, policy or program instituted by us to proactively address problem gambling and/or underage gambling issues.

Century Casinos and its management team are committed to promoting responsible behavior among our customers and employees and dedicate human and financial resources to educate and build awareness that deters underage and problem gambling at its casinos.

In Alberta, Canada, the Alberta Gaming, Liquor and Cannabis Commission (AGLC) promotes responsible gaming by providing policies, regulations, tools and resources that educate and inform players on responsible gambling. The program’s name is GameSense. Requirements mandated by AGLC include posting of GameSense awareness posters, and the help line number. Casinos and racing entertainment centers (REC) must also have a GameSense information booth on the gaming floor.

In the United States, responsible gaming regulations and programs are overseen by the respective state gaming commissions and control boards. These agencies establish and enforce policies that promote responsible gaming, prevent underage gambling, and provide resources for individuals seeking help. Century Casinos fully complies with all applicable state regulations and incorporates responsible gaming practices into its daily operations across all U.S. properties.

In Maryland, the Maryland Lottery & Gaming Control Agency promotes the helpline number by printing it on lottery tickets, marketing collateral, promotional advertisements, their website, and print materials made available to patrons. The Problem Gamblers Help Helpline of Maryland operates a 24/7 problem gambling helpline (1-800-GAMBLER). Visit http://mdgamblinghelp.org/ to learn more.

Rocky Gap Casino, Resort & Golf is a supporter of the Maryland Alliance for Responsible Gaming (MARG), which is committed to promoting responsible behavior among customers and employees and dedicating human and financial resources to educate and build awareness that deters underage and problem gambling..

In West Virginia, the West Virginia Lottery promotes its helpline number by printing it on lottery tickets, its website, and print materials made available to patrons. The Problem Gamblers Help Network of West Virginia operates a 24/7 problem gambling helpline (1-800-GAMBLER). Visit https://www.1800gambler.net/ to learn more.

Mountaineer Casino, Resort & Races is committed to promoting responsible behavior among its customers and employees, dedicating human and financial resources to educate and build awareness that deters underage and problem gambling.

In Missouri, the Missouri Gaming Commission (MGC) promotes a Responsible Gaming Program that establishes procedures to allow patrons (who are not on the List of Disassociated Persons) to enact self-limiting options; e.g., removal from mailing lists, restricted check cashing or player card privileges, limit or suspend credit privileges, and elimination from promotions, etc. These procedures are available in hard copy for patrons, employees, and Commission personnel at  the players club, cage, security, or any other department identified by the Gaming Commission or the property’s Internal Control System. Visit https://www.mgc.dps.mo.gov/DAP/dap_faq.html to learn more.

Century Casino Cape Girardeau and Century Casino Caruthersville are committed to promoting responsible gaming as an integral part of day-to-day operations and to adhering to the MGC’s mandates.

In Colorado, the Colorado Gaming Division regulates the casino industry and promotes responsible gaming through education, training, and self-exclusion programs. The Division requires licensed operators to provide information and resources about responsible gambling and to ensure employees are trained to recognize and respond to problem gambling behavior. Visit https://betsmart.colorado.gov/responsible-gaming-resources to learn more.

Century Casino Cripple Creek and Century Casino Central City are committed to promoting responsible gaming as an integral part of their day-to-day operations. This commitment includes providing training to newly hired gaming-licensed employees on all aspects of responsible gaming, as well as making resources available at the casinos and on the websites. Additionally, self-exclusion from all gaming activities is available upon request.

In Nevada, the Nevada Gaming Commission and Nevada Gaming Control Board promote programs to address problem gambling. Each licensee is required to implement procedures and training relating to responsible gaming. Each licensee shall post or provide in conspicuous places in or near gaming and cage areas and cash dispensing machines located in gaming areas written materials concerning the nature and symptoms of problem gambling and the toll-free telephone number of the National Council on Problem Gambling that provides information and referral services for problem gamblers. Visit https://www.ncpgambling.org/help-treatment/help-by-state/nevada/ to learn more.

Nugget Casino Resort is committed to promoting responsible gaming as an integral part of its day-to-day operations. This commitment includes training employees to recognize the signs of irresponsible or underage gambling and to take appropriate steps to address any such behavior. Brochures are displayed throughout the casino that include the Problem Gamblers Helpline 1-800-522-4700. Resources are available to explain the program, and written forms are provided to allow patrons to participate. Procedures are in place for patrons to be prohibited from access to check cashing, the issuance of credit, and the direct mail program.